NOTE: As an educated person who prides herself in writing well most of the time and who grew up with a mother who is an English major, for crying out loud(!), it pains me deeply to use “they,” “them,” and “their” as singular pronouns, but in this post, in order to respect people’s privacy, I’m going to do it. Get ready. It’s going to hurt, but you have been warned. Here goes.
The plan. At 5:00 AM on Friday, June 19 Scott and I would leave home and drive some 14 hours to North Carolina for two specific purposes: one, to attend our niece’s wedding at 2:00 PM Saturday, June 20, and two, to pick up Scott’s mom on Sunday, June 21 and bring her home (reversing our 14 hour drive) to visit with us for a few weeks.
It was a fine plan, well thought-out and prepared for in great detail.
Sunday morning, June 14. I went to church and unknowingly committed what ended up being an enormous faux-pas. I talked for 30 seconds with my friend F and gave F a brief hug. [Mistake #3: I hugged F.]
Monday afternoon, June 15. I was told by a reliable source that F’s spouse, S, had been sick since June 5. S had been unable to go to work and had been sick in bed for the better part of ten days. S is a healthcare provider, and although S had been tested for the flu and it was negative, and although S had asked their doctor for a Covid test, S was not tested until Friday, June 12. S and F got the news on Monday, June 15 that S’s Covid test was positive. By this point, S was gradually recovering. [Mistake #2: F came to church on Sunday, June 14 while S’s Covid test result was pending.]
It was surmised that since S initially developed symptoms on June 5, they had probably been exposed to Covid on about June 2 or 3. Hence they were told to quarantine for 14 days, ending on Wednesday, June 17, which was only two days after they learned that they were positive for Covid. [Mistake #1: S’s employer (a medical facility!) did not order a Covid test when S first developed symptoms, sought medical care, and requested a test.]
Tuesday, June 16. Having spent some ten days living closely with S who had been fairly sick and then tested positive for Covid, F was tested.
Wednesday June 17. F received news that their Covid test on June 16 was positive.
Wednesday night, June 17. I was notified that F’s Covid test was positive. Thankfully F was (and still continues to be) asymptomatic, but the fact that F’s test was positive meant that Scott and I would both need to be tested and proven negative in order to travel to North Carolina on Friday.
6:30 AM Thursday, June 18. While I started packing my stuff for our trip, Scott contacted our doctor to explain our situation and find out how we could get tested.
9:18 AM Thursday, June 18. Understanding the time-critical nature of our situation and that Scott and I were both asymptomatic, our doctor submitted orders for our Covid tests. His nurse, A, called Scott to say that the orders had been submitted and that someone from the testing facility would call us – they normally called people in less than an hour – to let us know when and where to go to be tested.
No one called within the hour. When Scott called Nurse A back and told her that, she double-checked and said she was sure they would definitely call by noon; if they didn’t he was to let her know.
They didn’t. Scott played phone tag with Nurse A several times throughout the midday. She had no clue why, with orders submitted before 9:30 AM, no one had yet called us. This had never happened before!
Thursday afternoon, June 18. We waited. We waited. We waited longer. Around here, you can’t just show up at a testing site and instantly be tested. We didn’t even know where our medical facility’s designated testing site was! You have to have doctor’s orders and an appointment with some paperwork filled out in advance. So we waited, not all that patiently, for that all-important phone call. We HAD to get tested on Thursday in order to hopefully get the results on Friday while we drove. If we found out somewhere in Tennessee that one or both of us was positive, we’d have to turn around and come back home, but…?
The call never came, despite mounting frustration for both Scott, Nurse A, and our doctor. Finally Scott took matters into his own hands. He called our local health department. Yes, they could test us, but not on Thursday. All their appointments were full. We might try the Greene County health department…
Scott contacted them, and yes, they could test us on Friday, maybe at 7:00 AM. Did we want those appointments? Good question. That would mean leaving an hour later than planned, spending who knew how much time being tested in Springfield, and arriving in North Carolina quite late Friday night. Scott wanted a better option, so he kept digging and learned out that some CVS pharmacies – unfortunately not the one in Branson – offered free drive-thru Covid tests. The nearest such CVS was in Springfield. He called there, and yes, they could test us today. In fact they’d be open till 8:00 PM. Just come to the drive-thru when we arrived.
We still didn’t know when we’d get the results of those tests, and although Scott and I and our niece and other relatives in North Carolina, including Scott’s elderly mom, were not at all concerned about Covid, several members of our niece’s fiancé’s family who were arriving from out of state for the wedding, were “moderately concerned about the virus.” Out of respect for them, it would be important for us not to attend a gathering while our Covid test results were pending. We certainly did not want to repeat F’s Mistake #2!!!.
But given that we knew we had both been exposed to someone (F) who later tested positive, it would be unconscionable for us to not be tested, and since we had to be tested no matter what happened with the wedding and Mom, we dropped everything and headed to Springfield.
3:10 PM Thursday, June 18. We arrived at the CVS drive-thru. There were four cars in front of us, and although the line was not moving at all (I actually put the Durango in park), I dared not get out of it. We waited. [NOTE: I will insert here that another friend, B, who had also been exposed to F on Sunday, June 14, had on Thursday morning gone to the Virtual Visit website of our local medical facility – the same facility in which S (who had been so sick) works and for which system our doctor and Nurse A also work – was given an appointment within the hour, went, and was tested before we even left for CVS in Springfield. Lucky B!]
We waited in line for some 12 minutes before the first car moved. Scott was extremely frustrated; I, not so much. I figured we’d get to the window eventually and we’d get our tests, and then I could go home and finish packing. We did finally get to the window at 3:35 PM. The drive-thru lady, K, was very nice and said that yes, we could get Covid tests, and she would first need to confirm some information from us, but then, “Wait just a minute. Something happened… hmm… with the computer. It’s really slow today… ” K said she’d be back in a moment and closed her window. We looked at each other. She was gone for a while, probably a couple minutes, and when she came back she said, “I’m really sorry, we’re having a computer glitch, and I can’t fix it and neither can anyone else here, but without the computer, we can’t do any Covid tests. I’m going to have to contact technical support. If you’ll just pull over there and park next to the building, I’ll give you a call when we’re back up and running.”
She was sweet, but Scott was close to coming unglued. He asked why they needed a computer to do a Covid test. K patiently explained that she had to input certain information before the test could be done and she couldn’t do that without the computer. Scott said he didn’t see why they couldn’t just do the test and then when the computer was working, enter the information. But no, each test was coded a certain way and had to be handled a certain way, and until the computer glitch was fixed, they couldn’t do anything. She was hoping they’d be back up and running in an hour or so, but said that these kinds of things often took two hours or more. Scott was, to put it mildly, royally disgusted.
We pulled around and parked. It was a very hot day and we were in the sun, and with the car idling, the AC wasn’t cooling, so we were rather cranky as well as hot. Scott decided to call back to the health department (I don’t remember which one) and take whatever Friday appointment they could provide. But since he had called them earlier to say that we didn’t need an appointment because we were going to get tested at CVS, they had taken us out of the queue and we’d have to start the process all over. Sweet Georgia Ever-Loving Peaches!!! It was really hard to believe how MANY things could possibly go wrong!
While we sat baking in the sun, K from CVS called back to update us. I thought that was nice. She was again most gracious and kind, but the news she delivered was not pleasant. It seems that the Covid-related computer problem wasn’t just an issue on her machine; it was a system-wide issue, and it affected ALL the CVS’s in the United States. NONE of them could do a Covid test until it was fixed. And how long might that take? Well, she was hoping it would be fixed that day; that is, before they closed at 8:00 PM. Ugh.
Scott wanted to go home. I wanted to wait it out, at least for a while, since we’d already been through so much and had come so far. He grudgingly acquiesced, and we sat and sweated a while longer.
Until Scott could stand it no more. “I’m ready to go home,” he said. That was the understatement of the week! “Let’s go home.” Well, that was it. If we gave up and didn’t get our tests today, we definitely couldn’t go to the wedding. And I really wanted to be at that wedding! = {
4:30 PM, Thursday, June 18. I put the Durango in reverse, backed out, and started around the building in order to exit the parking lot. As we came around to the little “Drive-thru Covid-19 Tests” yard sign we’d initially seen when we’d arrived nearly an hour and-a-half earlier, I said, “There’s no one at the drive-thru. How about we pull up one more time and just make sure?” He was okay with that, so I pulled up to our friend, K, one last time. She opened the window and said she was so sorry for our inconvenience, but the computer glitch still hadn’t been fixed, although “they” were working on it… “Hey, wait just a minute. The… It’s… Well, it’s really slow, but it looks like maybe… Maybe it will work. Let me try something. Wait just a moment…” And then, “OK! It’s working! I think we can finally do this!”
Oh, praise God Almighty forevermore!
K verified some information, handed me two brown paper bags, said we’d do mine first, and proceeded to give me detailed instructions on opening the swab, handling the vial, shoving the swab up my nose, moving it around as deeply as possible while she timed me, inserting it in the vial, breaking off the swab, carefully placing the vial in another special bag that was labeled with my information, and sealing it as instructed. Lather, rinse, repeat for Scott.
We asked her when we would receive the results. She had already told us they would come by email, via accounts – one for each of us- that we had had to set up while waiting. “Two to four business days.” Well, that wouldn’t help us in the next less-than-48 hours, but we had to get tested anyway, and we’d need to know the results eventually.
I thanked K and pulled forward to a metal box mounted on the building just past the drive-thru, used one of the two provided disinfecting wipes to clean off the box’s handle, opened it, saw that it was totally crammed full of Covid tests, shoved our two tests in on top, closed the lid, and used the other wipe to again clean the handle.
And we drove away from CVS, having gotten our Covid tests.
Scott called Nurse A back to update her. He had talked with her multiple times throughout the day and sent a pretty firm email expressing his opinion that she had done something wrong in placing the orders that morning. He had contacted the local testing location in Branson, and they had told him that they had never received the orders for the test; that the doctor (or his representative, Nurse A) had done something wrong in submitting the orders, although Nurse A had documentation that the site HAD received the orders before 9:30 AM; they had just never called us to set up a testing appointment. On this call Nurse A sounded defensive. She was just as frustrated as we were, but she had finally found out WHY they had never called us back, and I will now explain why.
When our doctor submitted the orders for the test, we were the first asymptomatic patients for whom he had ever done so. When he was sending those orders electronically, it asked whether or not we had symptoms, and he clicked “no,” because we didn’t. But what neither he nor Nurse A realized was that asymptomatic people get scheduled – logically – AFTER all the symptomatic people. And there was a run on tests in that medical system for symptomatic people, and that was why we had never been called. So although the testing site claimed that our doctor and/or nurse had not followed proper procedure in placing the orders, Nurse A now explained to Scott that she and our doctor had done exactly what they always did for Covid test orders. She had spent lots of time throughout the day on the phone with the manager of the testing center to get all this clarified, and she and our doctor now understood that in order to get tests scheduled promptly, they should always check “yes” on the symptoms box, whether or not the patient had symptoms. Can you believe it?!?
On the drive home fro CVS, Scott decided we would not go to the wedding. He didn’t know what we’d do about Mom’s visit. I was super angry and cried a lot.
Meanwhile, our friend, B, asked if we’d ever gotten our tests (yes, with difficulty!), and when would we have our results (two to four business days, so with tests at 4:30 PM on Thursday, that probably meant Monday at the earliest and Wednesday at the latest.). “That’s funny,” B said. I got my test at 2:00 PM today and they said I’ll have the results in 24 hours.” Lovely. Simply lovely.
Over the next few hours, I calmed down somewhat, so I was more or less okay when Scott’s phone rang at 7:00 PM, and it was our doctor, calling to explain and apologize. WOW! He talked to us for 20 minutes and explained things very clearly. Here’s what he said.
- He explained, as mentioned above, the whole “check symptoms box to avoid these kinds of delays in the future” thing. SO frustrating all around.
- He said that getting a negative test result doesn’t mean a lot, because you can have a positive test result any time on Days 2-14 of exposure. We were tested on Day 4, and our results were likely to be negative, but even if they were, we wouldn’t (couldn’t) know for sure that we were Covid-free and therefore non-contagious, until we had passed Day 14 with no additional possible exposure and no symptoms.
- We should self-quarantine for 14 days post-exposure, watch for symptoms, stay home unless absolutely necessary, and if we needed to be inside buildings with other people, ALWAYS wear a mask rigorously social distance. None of that sounded much like attending an inside wedding and spending 14+ hours in a vehicle with your elderly mother.
- He said we should definitely not go to the wedding, that Branson was experiencing more cases, and that he wouldn’t bring his parents to Branson now; that it would have been safer to bring Scott’s mom here during the lockdown than now.
- He said S’s boss (the same medical system our doctor works for!) should have tested S for Covid earlier, F should not have come to church while S’s Covid test was pending, and I should not have hugged F.
Our doctor has provided excellent above-and-beyond medical care for our family for years. We respect him a lot, and he has been very gracious to us, advising us on matters when Scott travels overseas, and giving advice for Jessica in Asia. He is not perfect, but we do trust him, so we have followed his recommendations in this situation. Scott, who needs to be out and about in various business and/or ministry meetings with certain people and who seriously misses playing tennis, has chafed at them, but they haven’t really affected his wife, who is generally home most of the time anyway.
And to add insult to injury. My friend B, who was tested at our local medical facility at 2:00 PM Thursday, June 18, got her negative result back 25 hours later at 3:00 PM on Friday, June 19. B asked the medical person who did the test what would need to be done if the test came back negative. “Nothing,” was the reply. B asked, “Nothing? Don’t I need to quarantine or anything?” The response was, “No. If the test is negative, you don’t have it, and you’re not contagious. Go on with your life.”
8:45 PM Tuesday, June 23. 120 hours after my test, I got my negative result.
6:30 AM Wednesday, June 24. 134 hours after his test, Scott got his negative result.
5:15 PM Wednesday, June 24. Our doctor called us to discuss our negative test results and his recommendations. We now understood what he advised and why. We then told him what our friend, B, had been told about B’s similar negative results from a test on the same day as ours and following exposure to the same person who had tested positive two days after exposing all of us; namely that no further precautions need be taken since B’s test four days post-exposure was negative. Our doctor asked us who had given our friend, B, that information, and we said, “A nurse at the same medical facility you work for!” He could not believe it, and said, “No authority at our medical facility has said that to any of us. There is NO research or evidence to support that conclusion. The information B was given is simply wrong.”
And thus ends our exceedingly frustrating experience with Covid-19 testing.
In the past 13 days, I have only been inside two buildings in situations where I could not maintain six feet of social distance (Walmart and the post office), and both times I wore a mask. I will be greeting at church tomorrow morning, taking temps and requiring hand sanitizer… and wearing a mask and gloves.