I have a love-hate relationship with the U.S. postal service. I love our mail carrier, Merideth, even though the P.O. has made a bunch of really dumb changes that cause her to now work out of the Forsyth office, ten miles away, rather than the Rockaway Beach office, five miles away. On the few occasions when I actually have to go to a post office, I always go to Rockaway. Stacy, the former postmaster there, and I were on a first name basis for years, and I also have a good relationship with her replacement, Rose. Rose doesn’t actually process our mail anymore – a sad thing – but when I call and say, “Hey, this is Patty in Walnut Shade and I’ve got a question,” she’s always happy to hear my voice and get me the information I need. I’ve never been to the Forsyth post office; in fact, I don’t even know where it is. But that’s where our mail comes from now, and that’s who I’m supposed to call if I have a problem.
Merideth is great, and for years she has gone out of her way to give us excellent service. We appreciate that a lot! One of the things she’s done for me a zillion times is to pick up my out-going packages. We mail a lot of packages. I’m a member of a book-swapping club, and I probably mail out a book every two or three weeks on average. Then there are packages to a daughter in college and packages to a daughter on the mission field, and, as Rose told me the other day, our family is the second-biggest postal customer in Walnut Shade!
A few years back, the postal service made a rule that all packages bearing stamps and weighing over 13 ounces had to be mailed at a post office. I thought that was a stupid rule, and I continued to put my stamped packages out in our box, and Merideth continued to pick them up. We both just ignored the rule and, for as long as she worked out of Rockaway, everyone was happy. The technical work-around was that the carrier was allowed to pick up such packages if she knew the sender. Well, suffice it to say that Merideth knows our whole family very well! She even brings Andrew Tootsie Pops! No problem.
Until a couple weeks ago, when I put out a paperbackswap book that weighed a pound and half, or thereabouts, with stamps on it as always, and it came back the next day with a handwritten note from Merideth saying that since it was over 13 ounces, I’d have to take it to a post office, and if I had a problem I should call the Forsyth office – not the Rockaway Beach office. I was steamed, not at Merideth, but at the stupid rule. I guess the “big city” office in Forsyth (population: 1716) is too big to accommodate good customers as well as the “little podunk” office in Rockaway (population: 588).
So, today, I had another such book to mail, and I was out and about, and I decided to hit the Hollister (population: 4051) post office. I will say that after my experience there, I’m sticking with Rockaway form here on out, even though it’s five miles in the wrong direction on the way to nowhere. Here’s my conversation between the postal clerk (we’ll call him PC) and me:
Me: I need to mail this package.
PC: Okay, let’s see. (He weighs it.)
Me: I was going to stamp it, but since it’s over 13 ounces, I had to bring it in.
PC: That’ll be $2.89. See, we’re saving you money. (The pbs wrapper said $2.89 + $0.19 delivery confirmation, for a total of $3.08, the amount I was prepared to pay.)
Me: Does that include the delivery confirmation fee?
PC: Well, it looks like they already gave you that.
Me: But it says I owe $3.08.
PC: Hmmm. . . Well, lemme check. (He eventually decides I should pay $3.08. Duh.)
Me: (handing him the cash) I liked it a lot better when my carrier could pick up these packages.
PC: Carriers can’t pick up stamped mail over 13 ounces.
Me: Yes, I know that. That’s why I brought it in. I just wish that rule didn’t exist.
PC: We didn’t make that rule. It’s not a local rule, you know. Aviation policy.
Me: AVIATION?!?!?!? My carrier doesn’t deliver my mail by PLANE!!! (The guy behind me in line busts a gut laughing, but Mr. PC is all business.)
PC: (getting a little huffy) Madam, it’s aviation policy that all stamped mail over 13 ounces must be mailed at a post office.
I thanked him and left. It is obvious to me that in a post office of any size larger than Rockaway Beach, the clerks never have any personality, much less a sense of humor. I’m going to stay with Rockaway, where we still get to deal with real humans who aren’t afraid to crack a smile.
I wonder if Merideth has her pilot’s license. It would give new meaning to “air mail.”