Being a chivalrous gentleman and absolutely determined for us to go biking no matter what, Scott chose to plug his fully functional display into my bike. This was wonderful for me, as it meant I’d have all my normal power abilities, but it also meant that he would have none. He’d ride his bike like a regular, powerless bike. I was troubled by that proposition because I thought it would either be a real grind for him to keep up with me as I merrily rolled along as usual at Pedal Assist 1, OR I’d need to go to zero to stay back with him, which would be an even tougher grind for me.
But Scott the optimist assured me that it would be fine. After all, rail trails, which by definition run on the bed of former railroad lines, are basically flat, so changes in elevation are usually slight and always gradual. He was sure he could do it, and so we prepared to set out.
While I drove, Scott made a number of calls (perhaps calls #7 to #12?) to more and more bike shops in search of a replacement display for my bike. He had wisely photographed and written down the part number during yesterday’s surgical procedure. He called multiple places in Yellow Springs, Lebanon, Dayton, and Cincinnati (all within about 50 miles of us), some of which referred him to other individuals, bike shops, and authorized RAD e-bike dealers, but nobody had a new display for my RadCity 3 Step-Thru. However, a story was beginning to emerge, and the following background was gradually starting to make a little bit of unwanted sense.
A couple years ago, my front fender, a two-foot-long piece of curved black plastic connected to the bike frame by a metal bracket, cracked in two, and a two-inch section of it, the section attached to the metal bracket, fell off. Scott deftly duct-taped the broken piece back in place, but it kept scraping against my tire and was a source of ongoing frustration. The whole fender just needed to be replaced, so Scott contacted Rad e-bikes headquarters in California to order a new fender. They said it was not available just then. It was on backorder and they’d contact us when it was in stock.
We waited a few weeks, heard nothing, called back, got the same story, and repeated that process again with the exact same result several months later. To this day, we have never heard back from them and have never been able to buy a new fender, but on our July ’26 trip to the western end of the Katy Trail, Scott came up with a brainy solution, came home, fixed it more solidly, and it’s perfectly fine now, although still sporting a bit of strategically placed duct tape and four new screws.
And why do I mention my fender situation now, you ask? Well, it seems that mine is not the only RadCity 3 whose display has failed, and evidently e-bike shops—and especially authorized Rad e-bike dealers—know this and have over recent years bought up the entire national supply of displays so as to have them on hand to replace on customers’ RadCity 3 e-bikes.
Having had no luck at all in locating a replacement display from any bike shop anywhere, Scott decided to call Rad Power Bikes (Rad’s corporate headquarters in California, the same place he’d contacted two years about my fender) and just order one directly from them, but they said those displays were… can you believe it?… out of stock and on backorder, and they would let us know when they got them in.
WELL!!!
My always calm, cool, and collected husband came pretty close to raising his voice, and his tone was uncharacteristically intense as he told the nice Rad lady that we’d been through this before with a fender, we were still waiting two YEARS for that part, and this current situation was not acceptable!
She was kind and apologetic and said we’d have to get the part from an authorized Rad dealer. Okay, that seemed fair enough. When we asked where the nearest such dealer was to Yellow Springs, Ohio, she cheerfully gave us the name of a guy “right there in Yellow Springs,” and we recognized his name as the same man we’d already talked to who told us (with NO bedside manner at all) that he doesn’t work on e-bikes and nobody does! Scott told the lady that, and she was shocked and slightly embarrassed. “That’s really odd. We show that he’s an authorized Rad dealer.”
“Well, maybe he was,” Scott said, “but he’s definitely not now.” And at this point Scott politely ended the call.
We then did our own online search for the nearest dealer who might have the necessary part and were ultimately directed to the corporate headquarters of a company called Rad Life Mobility in Deerfield, Beach, Florida! Like California, not particularly close to Yellow Springs, Ohio, but Scott called anyway. Maybe they could ship the part to the next campground we’d be staying at in a few days. Scott gave them the part number. I’d heard this nine-digit number repeated so many times that I almost had it memorized myself. After looking it up, that person said those displays were out of stock and on backorder, but they could contact us when they got them in. (Yeah, right.) And when would that be? Well, they hadn’t been given an actual delivery estimate, but probably a couple of months. They suggested we contact Rad Power Bike’s headquarters in California and order it directly from them. And at that point Scott was WELL beyond done with it all.
“Let’s go riding!” he said, and so we did; me with power from his display and him with no power at all.
To be continued…
























